FAQ

1. How does Vebo work?

Deposit - Withdrawal - Exchange

Like a bank, you first need to open an account. In this case you open an account by joining Vebo.

Next, you make a deposit or List Your Home by selecting two (2) weeks in your home property and depositing it into the inventory bank, making them available for other owners. Your listing first needs to be approved by Vebo before your deposit is confirmed.

Next, you search the inventory bank and make a withdrawal or booking for the vacation of your choice. Because your exchange is not simultaneous, you can choose from a 24-month deposit window and travel window.

Once you click confirm, your exchange is complete. You simply print your confirmation and plan your travel arrangements.

2. How do I collect and return keys?

When you receive your exchange confirmation, there are instructions on how and where to collect your keys. Included in the instructions are hours of operation, the address and phone number/s of the manager supplying your keys. As a Guest, you will be able to contact the resort manager to discuss the exact manner in which the keys will be supplied. The Guest also agrees to immediately return all keys to the resort manager in a manner agreed between the two parties.

3. Who looks after cleaning the property?

All properties are required to be clean upon check-in. It is the responsibility of the host and not the guest to clean the property. It is however the responsibility of the guest to leave the property in a tidy and clean manner as similar as possible to the condition upon entry. Guests are responsible to take care of the property as if it was their own. If the Guest Member does not leave the property in a tidy and clean state then their credit card will be charged for the amount required to return the property to such a state.

4. Do I need insurance?

Hosts agree to have in place a current and appropriate Home Owners insurance policy to cover any guests staying in their property. It is the sole responsibility of the Host to check what is covered by their policy. Travel insurance is also recommended for Guests for unforeseen events.

5. What do I do in case of emergencies?

We have on file your nominated person to call in the case of an emergency relating to you and also there is an emergency number to call relating to any issues with the property including maintenance emergencies. This will be included in you confirmation itinerary. We only address emergencies in relation to the property.

6. Why is the Vebo model the best?

Vebo is non-simultaneous which means that, unlike traditional house swap, you don’t have to stay in someone else’s house when they stay in yours. Vebo allows you to deposit and withdraw from a 24-month window so you can travel the world when it suits you not when you and another party find dates in common.

Vebo is a private club for owners so you can rest assured and have peace of mind that like-minded owners will be using your property. Non-property owners or renters are not allowed.

Vebo gives you peace of mind as all properties are managed 24/7 .

Vebo is solely focused on residence exchange – we don’t offer house swaps or rentals. Our knowledge, experience and expertise are in the home exchange business which allows us to offer the best product in the market.

7. What do I do in case of complaints?

Please make us aware of any situation that is not up to the standards set forth in the program so action can be taken to rectify the problem.

8. What are my obligations as a Host?

As a Host Member, you agree to supply keys to the Guest Member in an agreed manner, make available all services to the Guest Member and ensure that all appliances provided in the home are in good working order. In addition, the Host Member warrants that their property is appropriately furnished for the full enjoyment by the Guest Member.

Host Members agree to have in place a current and appropriate Home Owners insurance policy to cover any guests staying in their property. It is the sole responsibility of the Host Member to check what is covered by their policy.

As a Host Member, you agree to maintain your property and have it clean and ready for occupation by the Guest Member.

If a Host Member cancels the availability of their property after the Guest Member has paid for their travel arrangements then the Host Member’s credit card will be charged for the amount required to accommodate a Guest Member in accommodation of a similar standard to the Host Member’s property for the same length of time.

9. What are my obligations as a Guest?

The Guest Member will abide by the maximum number of guests permitted to stay in the Host Member’s property. In addition, the Guest Member will vacate the said property on or before the last day as outlined in the confirmation agreement.

The Guest Member shall agree to observe any restrictions, rules or regulations that apply to the property, including but not limited to, rules relating to smoking or pets in the property.

The Guest Member is fully responsible for the actions of all those who use the Host Member's property during the dates of the exchange agreement including family members, guests and any others.

As the Guest Member, you agree to be responsible for any damages caused by you, your family members or invited guests to a property during your stay. Vebo requires that each Guest Member reimburse the Host Member for any and all damages that may be caused by their stay.

The Guest Member agrees to leave the property reasonably clean but is not responsible for cleaning of linens and flooring surfaces. The Guest Member also agrees to immediately return all keys to the resort manager in a manner agreed between the two parties.

If for any reason, the Guest Member cancels the exchange, there are no refunds to the Guest Member of the exchange fee or points.

If a Guest Member, in any way, damages the property of a Host Member then their credit card will be charged for the amount to fix and repair the damages.

10. As a Guest how do I make contact with the Host?

Once a confirmation has been made, Vebo will provide you with the details to allow you to contact the resort manager directly.

11. What happens if I need to take my property off Vebo?

It is important to advise the company when taking the property off the market to ensure that there are no pending exchanges. In the event there is a pending exchange, the company will replace the now unavailable week/s and the owner withdrawing a confirmed property will be charged a $500 administration fee for Vebo to replace the inventory.

12. What happens in the case of cancellations?

In the event you cancel your confirmed confirmation, you will have the option to get a credit for a future exchange. There is a $100 cancellation administration fee. In the event availability of a property is cancelled when you are holding a confirmed exchange the company will replace the exchange with an equal or superior property at no extra charge. Personal travel insurance is recommended with a policy including accommodation cancellation coverage.

13. What happens if my property is sold?

When a property is sold you must notify the company so we can check that no confirmed exchanges are pending in your property. In the event there is a pending exchange, the company will replace the now unavailable week/s and the owner withdrawing a confirmed property.

14. What happens in the case of disaster or terrorism?

In the event of a disaster or terrorism the company will offer replacement exchange options at no extra charge. It is also recommended to have travel insurance covering including accommodation cancellation.